Terms & Conditions

To avoid any charges for incorrect reservations, please check your booking confirmation carefully and inform us of any queries immediately.

Cancellation Policy

This reservation is guaranteed for late arrival and will be held all night. Failure to cancel before the cancellation deadline, or in the event of non-arrival the full room rate will be charged. The cancellation policy applies to every night of your stay. If you need to cancel your booking before the cancellation deadline or make any alterations to your reservation you must do so via the same method the booking was made i.e. via the website. Cancellations cannot be accepted for web bookings by the hotel direct or via email. To cancel a reservation or to make any alterations on our website you need to go to the booking page as if you are making a new reservation and follow the links from there.

Payment

On arrival at the hotel you will be asked to provide a credit card for preauthorisation. This preauthorisation will be for the total amount of accommodation plus £50 per night for any additional items. Upon departure the preauthorisation is completed for the final amount and any extra monies held will be released.

Debit Cards

Please be aware that when using a Debit Card a preauthorisation may show as a point of sale on your bank statement, the completion on departure may also show up as a point of sale on your bank statement and this could take over 10 working days to release the preauthorisation depending on your bank. To avoid inconvenience to you where a debit card is the preferred method of payment, we suggest therefore taking full payment on check-in for the accommodation and then pre authorising either a credit card or taking cash of £50 per day as a deposit for additional charges, we are more than happy to preauthorise a debit card upon your request. If you use a different card on check out to that that was preauthorised, the authorisation will be cancelled by fax to the bank. This will take 5 to 7days to clear and release the funds so we strongly advise that you use the same card.

Cash Payments

The above pre authorisation procedure is required to be carried out on a credit or debit card in order to check in to the hotel. Should you wish to pay by cash you can do so on departure and the pre authorisation will be released. Please note you will not be able to check in without a Credit or Debit card present. All card transactions must be via chip and pin.

Personal Cheques

Please note we are unable to accept personal cheques as a form of payment.

Smoking

The Ro Hotel operates a No Smoking Policy for all rooms and public areas. A £150 fine will be added to your account if you smoke within our premises.

Parking

Street address – The Ro Hotel, Helm Road, Bowness on Windermere LA23 3BA.